Elevate every guest journey from booking to departure
Chicostay enhances the guest experience from the moment they book until long after they’ve checked out. Our automated platform delivers personalized, branded communication, boosting satisfaction and revenue while freeing your team to focus on what matters most.
Unlock new levels of hotel efficiency
Chicostay provides a flexible, cost-effective model with low entry costs, minimal fees, and a commission-based structure, turning our solutions into a new revenue stream for your hotel.
Guest App
Simplify your guests' arrival with a quick, app-free check-in. With just a branded message, they can complete the process in seconds—no lines, no downloads.
Self-Service Kiosks
Provide a fast and convenient solution for check-in, check-out, and keycard printing, ensuring all guests have a seamless experience, regardless of their preferences.
Keycards
Give your guests the convenience of printing their own keycards upon arrival, reducing wait times and enhancing their overall experience.
Guest communication
Keep guests informed and engaged with automated SMS and email workflows. Our branded templates ensure a seamless experience throughout their stay.
Payments
Streamline the payment process by offering guests easy, secure options for handling incidentals and final payments, all through our integrated system.
Upsell
Increase sales of add-ons like early check-ins, room upgrades, and exclusive packages, all while enhancing guest satisfaction.
Hotel Branding
Every guest communication, from messages to notifications, is fully branded to reflect your hotel’s identity, delivering a consistent and professional experience at every touchpoint.
Multi-Language support
Accommodate your international guests with our multi-language web app and communications, ensuring a comfortable and inclusive experience for all.
Seamless Integration
Integrate our solutions with your existing PMS effortlessly, reducing complexity and quickly realizing cost savings and increased revenue.
Strategic Consulting
Leverage our industry expertise to refine your hotel’s strategy, optimize costs, boost revenue, and deliver a superior guest experience.
How does it all work?
The guest journey using Chicostay solutions begins as soon as guests book via your website or an OTA. Our integrated, automated, branded and personalised platform takes charge, setting the stage for an exceptional pre-stay experience
A booking is made
When guests book through your website or an OTA, their details are seamlessly registered in your PMS, setting the foundation for a smooth journey.
A warm welcome
Chicostay automatically sends a personalized welcome email or SMS from your hotel, making guests feel valued right from the start.
Enhance the experience
Guests receive targeted upsell offers and informative emails or SMS, providing them with options to enhance their stay and making it more memorable.
Convenient arrival options
Upon arrival, guests can either use a kiosk to check in, access upsell options, and print their room keycard, or they can head to the front desk for a warm welcome from your team.
Staying informed
While at your hotel, guests receive personalized updates and offers via SMS or email, keeping them connected and informed about the latest happenings.
Checkout reminders
As their stay nears its end, guests receive timely reminders about check-out, ensuring a smooth and stress-free departure.
Effortless checkouts
Guests can easily confirm their check-out and settle payments directly on their phones, making the process quick and convenient.
Post-stay follow-ups
After check-out, guests receive a payment receipt along with loyalty offers, keeping them engaged with your brand even after their stay.
Effortless checkouts
Encouraging feedback